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Harleen
July 29, 2019 at 4:19 pmI had originally purchased an outfit from Vivah and was told to reorder a new one that was more to my size.. even though it fit like a glove! The outfit came about five months later and was 5 sizes too big! I insisted on trying it on before i took it home and it was horrifying. I was not offered a refund but they did offer free tailoring services. I worked tirelessly with the tailor and at the end did not end up wearing the outfit.
Naima
August 8, 2019 at 10:32 pmRick Gagan and Muskaan did an amazing job. They were helpful through the whole process and I loved everything about our outfits. All my outfits were unique and was what I’d always wanted.
Jessica
September 29, 2019 at 9:48 pmWorst customer service. Gagan is one of the rudest and arrogant sales person I have ever dealt with. I wud not suggest or recommend purchasing anything from vivah collections.
I end up not even wearing the dress that I had brought from vivah. It reminds me of how I was treated at the store
Aman
January 15, 2020 at 9:25 amVivah ruined my bridesmaids outfits. We got our money back. But that doesn’t change the fact that I have no outfits and the services promised were never provided. Those outfits were so embarrassing that I could not have my girls wear them.
Simran
September 30, 2020 at 9:56 pmGrooms Outfit & bridal jewelry & Groomsmen Outfits were purchased here. They are AMAZING! Organized, great customer service, Honest, good quality clothing & jewelry! I’ve gone back and purchased LOTS more from them.
RS
March 25, 2021 at 11:40 amVIVAH!!! is by far the WORST!!! clothing shop I’ve ever dealt with, me and my group of friends walked in to purchase outfits for a upcoming wedding event, as we walk in… the owner I’m assuming pin points two girls from our friends group and says no need to bother looking we don’t carry your size! SO RUDE!!! and regardless how size and looks the two pointed out weren’t oversized they just weren’t “skinny skinny” after sharing this with other friends and family apparently this isn’t the first time they’ve commented on peoples appearances and sizes.
Maariya
April 20, 2021 at 9:53 pmI got my bridal outfit custom made by Vivah and it turned out amazing. The whole experience from start to finish went so smooth. Muskaan was very helpful with the design process and helped ensure I got everything I wanted in my outfit. There were no hassles and it arrived in a timely manner. My jewelry was also from Vivah
Rosie
July 2, 2021 at 12:00 amMy wedding and reception outfits along with my husband’s wedding outfit were all from Vivah Collection. They turned out exceptional and we were so happy with their amazing customer service. We truly can’t thank them enough for making the process so easy. They were so helpful during the entire process and we felt incredible in our outfits.
Kaajal
September 12, 2021 at 1:36 pmI got married the past year, as well as my sister 6 months later and now my cousin. Dealing with Vivah collection was a common occurrence of outright rudeness and disrespect to elders from the owner Gagan.
He may have nice stuff but is not worth him acting like he is above you. Customer service is more important than anything else. Frontier and Well Groomed know GREAT customer service and how to make the wedding experience easier and more seamless.
Pam
September 12, 2021 at 1:36 pmWould never go there. Horrible customer service
Savanna
September 12, 2021 at 1:37 pmThe changed my entire wedding lengha without my consent and didn’t get my bridal outfit a couple days prior to wedding 👎
Helen
September 12, 2021 at 1:37 pmHe is very arrogant! They are overpriced as well!
Robin
September 12, 2021 at 1:38 pmHe made me cry on the very first day that I went shopping for my wedding lengha. I will never forget how excited I was and that he made me feel so crappy. He said if I don’t buy something but keep trying things on that I’m wasting his time.
Shr
October 6, 2021 at 9:54 pmall my outfits were made exactly the way I wanted!
Anisha
October 15, 2021 at 1:25 amwe ordered my husband’s outfits had no issues with the order like usual but had issues with the customer service. Then outfit arrived very late even with considering the evffect of covid. It was so late that we had to change his family’s outfits. The customer service received once the order was put through was horrible. They put the wrong order number on the form making it that much more difficult for us. Yes they have beautiful items making it easy to have recurrent customers but it’s just unfortunate that it comes with bad customer service.
Jass Archy
July 6, 2022 at 8:33 pmhave to get my bridal outfit at very last minute . As the one I got from india was not something I wanted to get . It was custom made . So I had to run to surrey literally a month before my wedding and Rick from Vivah collection helped me find the best outfit and was really good in communication ❤️
Sharon
July 11, 2022 at 5:32 pmMy reception dress was STUNNING. I walked into the store and saw a particular gown, and asked for it in blue… got the outfit in April. It was exactly what I wanted, communication and service was fantastic.
Rasmeet
July 11, 2022 at 5:51 pmI cannot emphasize how obsessed I am with our wedding outfits, I didn’t want to take it off! The quality and detail of work put in by Vivaah was incredible and at any time I had concerns they always corrected or were willing to speak about it. The best thing about Vivaah is they give great advice when it comes to clothing and jewlery and they work to make sure that the style and preferences of the couple they are working with come through. I want to give a special shoutout to Rick who is an incredibly nice person to work even when receiving stressful phone calls. My husband had his reservations at first, but when he put his sherwani on, it all just clicked and he loved the way he looked and felt. They do fantastic work, and the custom designed shoes for my husband were incredible!
Jagdev
September 28, 2022 at 5:29 pmdid an awesome job on the groom’s outfits.
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12899 80 Ave, Surrey, BC, Canada
Anonymous
June 12, 2019 at 10:46 pmI went to vivah hoping to have my wedding dress vision come to life. The cost was high and my outfit was huge. Poor communication about what’s happening with outfit and even though we got reception outfit from there price didn’t seem to go down. Luckily my reception outfit turned out not to be massive in size. When your a bride/groom you expect the clothing your buying for a huge event turn out. Custom service wasn’t the best but the styles and selection from vivah was one of the best. Luckily vivah was able to make sure my clothing was going to fit me well. If I had a do over I would of went with a different company. Someone who has better communication and isn’t about selling clothing but reflect the bride and groom vision. Overall rating 3/5.
Also lack of empathy when clothing didn’t turn out.
Overall I enjoyed my wedding if things didn’t go as planned I didn’t want to ruin my mood for the wedding. I wanted to enjoy and have fun. Which I did
SB
June 27, 2019 at 7:52 pmFor my outfits I had gotten all my outfits from Vivah Surrey from the moment I went in and met with Muskan and Gagan I knew I made a good choice. They both listened to what I wanted and I was able to get the outfits I dreamed of. They followed up with me when my outfits arrived and Muskan and the team always made sure I had everything everytime I went in there. I would definitely recommend Gagan and Muskan!!
Navneet
September 5, 2020 at 1:48 pmMy bridal outfit was custom designed and when it arrived, it was exactly what I had envisioned. The team at Vivah were very knowledgeable. They are on the pricier end but will deliver high quality work (the stitching was impeccable) and will work with a budget if you have one.