Anum was so sweet when I frantically emailed her she replied so quickly within less than an hour and was super super sweet and understanding! She even gave me a number to text so she could help me even faster. At a time when you are already stressed out to the max having a vendor who is so calm and helpful really makes all the difference.
We originally had Universal Décor booked for our reception setup at Fraserview Banquet Hall. But because the halls shut down, our reception was cancelled. We ended up booking a private venue and Duri was happy to work with us on creating a new vision at a new venue. She went above and beyond to make sure the setup was great! I just sent her pictures of my reception outfit and she took it from there. She did such a beautiful, timeless and classic setup.
I don’t know where to begin with Duri. She is one of the most hard working people I know and she was willing to sit there until she had a complete understanding of our vision. Without her, the tone of our wedding would just not have been the same. Photos of her work are insufficient. Yes they are breathtaking but the detail and effort that goes into creating and enhancing the beauty of a space is just incredible. She married a metal structure with the breathtaking beauty of the mountains in such an aesthetic, beautiful and respectful way. We have worked with Duri before and there is no guess as to why we keep coming back. Not to mention, she is incredibly kind and would be thanking us for bringing her on. Overall a pleasure to work with!
We booked universal for the states and everything went smoothly when we booked with her.
We ended up having to move our reception to Canada so we reached out to her to cancel and get a refund (50% deposit which was $9,000 USD) since she was one of the only vendors without a contract we thought we would get our money back especially since there was still about a year until the event.
Rarely answered her phone and whenever she would, she was extremely rude talking about how we ruined her weekend.
Haven’t heard from her in months and wont respond to us after she said she would get another event booked for that day and refund the money.
Would not recommend them. Horrible customer service. The one in the states and Canada are sisters I believe.
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Sonam
May 27, 2020 at 9:40 pmAnum was so sweet when I frantically emailed her she replied so quickly within less than an hour and was super super sweet and understanding! She even gave me a number to text so she could help me even faster. At a time when you are already stressed out to the max having a vendor who is so calm and helpful really makes all the difference.
Sukhy
October 14, 2020 at 12:30 pmWe originally had Universal Décor booked for our reception setup at Fraserview Banquet Hall. But because the halls shut down, our reception was cancelled. We ended up booking a private venue and Duri was happy to work with us on creating a new vision at a new venue. She went above and beyond to make sure the setup was great! I just sent her pictures of my reception outfit and she took it from there. She did such a beautiful, timeless and classic setup.
Rasmeet
July 11, 2022 at 5:49 pmI don’t know where to begin with Duri. She is one of the most hard working people I know and she was willing to sit there until she had a complete understanding of our vision. Without her, the tone of our wedding would just not have been the same. Photos of her work are insufficient. Yes they are breathtaking but the detail and effort that goes into creating and enhancing the beauty of a space is just incredible. She married a metal structure with the breathtaking beauty of the mountains in such an aesthetic, beautiful and respectful way. We have worked with Duri before and there is no guess as to why we keep coming back. Not to mention, she is incredibly kind and would be thanking us for bringing her on. Overall a pleasure to work with!
Anonymous
January 28, 2023 at 7:19 pmAnonymous
We booked universal for the states and everything went smoothly when we booked with her.
We ended up having to move our reception to Canada so we reached out to her to cancel and get a refund (50% deposit which was $9,000 USD) since she was one of the only vendors without a contract we thought we would get our money back especially since there was still about a year until the event.
Rarely answered her phone and whenever she would, she was extremely rude talking about how we ruined her weekend.
Haven’t heard from her in months and wont respond to us after she said she would get another event booked for that day and refund the money.
Would not recommend them. Horrible customer service. The one in the states and Canada are sisters I believe.