HEY BRIDES! DO NOT BOOK WITH Ultimate Hall. Here is my review below….
Very disappointed in the manager here and the way he handled dealing with me for my special day, I am already in so much stress having to cancel my wedding this year due to COVID. He was not accommodating at all, worst thing as he did not reply to my text messages or emails , how do these people run businesses, the sad fact is that we will not be able to have large gatherings for a few years. I would of hoped that he would of valued me as a customer and CALLED me back to have a conversation like an adult as text messages and emails can be taken in a different tone at times. When he did text me , he was of no help to me and just made matters worse. I do not understand where all this came from, as a bride I was hoping to get more respect. I asked him for the $1,000 deposit back as I will be booking with another hall who does not treat me this way and where I feel respected. The $1,000’s can really help my family and I during this difficult time. I understand that it was a non-refundable deposit. I would hope he would have a bit more sympathy. I would of considered rescheduling but his attitude helped me and my family decide to not have any association with him. His behavior has caused me a lot of stress. Luckily I found a website where you can sell your deposit but he still owes me $200. I do not recommend this hall, he charges extra for things that other halls such as Bollywood Hall give with the Hall fee such as halal meat and DJ , this is also a very small hall which is a bad idea with covid because all your guests will be quite snug together.
The venue is beautiful and super modern. The food is amazing and we’ll complimented by the guest. The downside of this venue is the owner/manager. He prefers to deal with elder people who are more per say ” mature”. I personally don’t have any elders who could do my bookings so I had to go in myself and do it. He was just very dismissive.
Most of our guests had never been to this hall before but everyone was raving about the food and how beautiful it is. The food is delicious and it’s a great hall for smaller events. There is plenty of parking and the servers were great too. I wish I could say the same about the owner.
He was hovering throughout the entire event, wouldn’t let us turn up the music for some of the games, and when the mic ran out of battery, he told my sister in law that it’s because her “voice is too loud”… ummm ya ok 🙄. Also was not impressed with us popping champagne.. just kind of uptight. Besides all that, great venue and still recommend. Owner needs to relax a bit that’s all. Especially since it was a daytime event, no kids, and ladies only!
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Now Open . High End Banquet Hall up to 350 guests. Ground Level with lots of parking. Everything State-of-the-Art. It'll be one of a Kind!!!
8072 120 St, Surrey, British Columbia, Canada
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