I started creating my bridesmaid and brother’s outfits right after my wedding outfit was in. This was in February 2019. I found House of Kundan on Instagram. Her work seemed like what I wanted. Simple and somewhat reasonably priced. After many messages with her over WhatsApp and Instagram, I thought she would be the best fit for me. I sent her a picture of what I wanted, and she was quick to say she could create it. After this, she sent me many pictures of like fabrics she had. Her work is based out of India. She has literally the worst communication with whoever is making her product. She sent me many, MANY different fabrics and prints for my outfits. I only needed 4 bridesmaid anarkalis. And every time I picked a print/fabric I liked, she would respond with “never mind there isn’t enough of this fabric for your anarkalis”. She would then proceed to send me more choices. This back and forth was very annoying and unnecessary. She could have easily sent me fabrics that we suitable for my bridesmaids. She is very unorganized.
Eventually my order was put in and I even lied about what day my wedding was. I told her it was beginning of August when it was in fact in September. My bridesmaid outfits arrive mid-August. Did this bother her? Did she care to ask if my wedding had already passed? No. My brothers kurtas also arrived at the same time. I had sent her a picture of what I wanted for the kurtas from HER INSTAGRAM. And told her to make them exactly like the picture.
In short, the bridesmaid outfits were stitched poorly. The inside lining was showing from the outside of the suit on 3 out of 4 of the outfits. Also all the outfits needed to be taken in by her “tailor” and we were charged $10 – $15 per suit. I have pictures of all of this but I don’t feel the need to attach them. I had alrady paid her the FULL payment at pickup which was my wrong doing. But I trusted her.
For the kurtas she made the pajamis as actual PANTS which were all way too short for my 6 foot something brothers. When I complained about this she proceeded to blame me and said I wanted pants and not pajamis. When I told her I asked her to make it EXACTLY like the picture I sent, and they are in fact pajamis in the picture, she had no response. This was less than 2 weeks before my wedding. She then said she could order the pajamis but she would charge me. And after some argument and a lecture about “professional customer service” from HER, I wasn’t charged anything additional.
She apologized to me over WhatsApp for the inconvenience and stress she caused me 2 weeks before my wedding. THIS WAS AFTER I ASKED FOR AN APOLOGY. When she was explaining her customer service skills to me and how all outfits would be here by the wedding date free of charge, she implied I should have nothing to be upset about.
This made me even more angry. It was 2 weeks before my wedding and no one in my wedding party had their items.
When I picked up my outfits THE WEEK of my wedding, she said nothing. No apology in person. No regret. I got a “Good luck on your wedding” and I left.
To sum up, don’t waste your money on House of Kundan. She is no better than the uncles and aunties you have to deal with at these Indian shops. She charges $250 per suit. Takes payment up front and delivers crappy, poorly made product. She has no organization to her business and is lazy. She even tried to blame her tailors for all the mistakes and was actually going to give me a refund but it would have been from her tailors “cut”. I never received any refunds or an apology in person from her. The outfits turned out okay when they were all fixed and done. Would I ever order from her again, NO.
I’ve always had amazing interactions.
I ordered an anarkali from her and had several conversations (both in person and on whatsapp) about the design and color of my outfit. She assured me over and over that I had nothing to worry about and it would be exactly what I wanted and it would be ready with plenty of time to spare before my function, incase any little alterations were necessary . Low and behold, as the day got closer she stopped replying to my messages or taking my calls. When I finally did receive my outfit 2 months later (2 days before my event) it was poorly made, the wrong fabric, and the complete opposite color of what I asked for. The top was too big, the pajami was the wrong color and she couldnt find the pajami. Her “tailor” is actually just her mom, and when she tried to fix my outfit, she made it worse and the anarkali was lopsided and the stitching was crooked. I ended up going to my own tailor and paying more than what the outfit was worth because of time constraints. She was unapologetic and completely useless during this whole process. After all this, she texted me asking for the pajami back as she took it from another clients outfit and needed it back. Ladies don’t waste your time or money with her.
I wouldn’t recommend her to anyone I wasted over $250 for 2 outfits I got made for my cousins wedding.. my lengha skirt was short(her sister took my measurements) and my suit kameez was loose & her mom said she would tighten it but never did. I felt embarrassed wearing both outfits. I left my lengha in the hotel closet and threw my suit in the trash. Also why would you try on my lengha before I even had the chance to try it on.
They got my outfit wrong. And didnt really do anything to rectify that.
I had a horrible experience with House of Kundan too. Waste of my money.
For those of you looking to make braidsmaids outfits I would definitely recommend kundan suits. My sister recently got married and she brought our vision to life. The suits turned out exactly how we wanted them. She was a pleasure to work with and went above and beyond to help.
I got 2 outfits made from Kundan. Both were custom anarkalis are came back exactly how I wanted in the colors I wanted!
I couldn’t have been happier with my decision to work with @kundansuits. I came to Kiran just a few weeks before my event, worried it would be too short notice, but she was able to get me exactly what I had envisioned. From the fit, to the style and colour, everything was perfect. I had so many people asking me where I got my outfit from, and got so many compliments all night. Thank you so much for the beautiful suit, I look forward to working with them again.
I ordered a yellow babydoll anarkali from Kundan. It came out exactly like it was in the picture I had ordered from, she also took care of the alterations that were needed. Will definitely order again.
“I had a good experience with her, her replies were a little delayed due to how busy she is but the outfit came on time as promised and looked exactly as ordered. I’ll be ordering from her again and will recommend her to others.“
I have used Kundan Suits for my bridesmaids last year, and had such a good experience, that I’ve continued to come back to get my outfits made. I actually appreciated the suggestion to use a cheaper fabric for my bridesmaids as they were unlikely to wear the outfits again and I wanted to keep costs down, and hands down I have gotten outfits for 1/3 the price that everyone else charges. Because the prices are so reasonable, I do not expect Sabyasachi.
I do understand that making an appt can be hard, but I also know the designer has a normal 9-5 job and does this in her free time.
“ Thanks so much for the outfits! I recieved so many compliments and more importantly felt beautiful wearing them. Will definitely be coming back for more :)”
Me and my sister in law wore our outfits yesterday and got lots of compliments. Thanking you for helping us with our outfits will definitely come back to you for other outfits.
We felt like actual princesses! Honestly, have never felt more confident or more comfortable in my skin. You made the suits exactly as we asked so thank you so much again!
Everyone loved the outfits.Got so many compliments. Everyone was obsessed.
She did my mehndi outfit and all my families outfits for the wedding and reception
Did two outfits for me for my cousins wedding. They turned out great, she’s easy to work with.
My sister and I got total of 4 outfits made, turned out great and needed very little alterations.
Hi, I wanted to leave some feedback about House of Kundan Suits . I am a plus size woman. I can’t walk into a Indian clothing boutique and find something my size. I often have to get something customized. My sister and I have been going to House of Kundan for a few years. Her customer service is excellent! She answers all my questions on WhatsApp app in a timely manner. She really takes the time and listens. She will always recommend fabrics that are suited towards my body type. Her teams execution on the final product is bang on! Every time I wear her pieces I get so many compliments. I highly recommend her!
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