Fotonik is a newer company and I’m sure they will grow exponentially in the future but at this time their business side of things needs a little bit of work. Fotonik’s video skills are amazing! I was in LOVE with my next day edit. However, the photography did not meet our expectation. Also, they missed taking a picture of my family with my husband on my wedding day. It shouldn’t be my job to coordinate that on the big day.
The girl that runs the business side of things is abrasive so it’s not the best customer service. If we asked for additional time to stay, she noted the cost of extra work •to the minute• during our event (even though we knew the cost as it was in clearly noted in our contract). It was just a bit annoying – it’s the last thing we want to be worrying/thinking about at that point. The videographer and photographer are super fun to work with!
The video and photos are presented in a USB and not on a CD, which is fine for us but after the fact I had realized that it’s not the best option for our parents so they haven’t even seen the full wedding video yet.
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BC Parkway, Vancouver, BC, Canada
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