I docked .5 points just because there was a minor issue with my contract’s time of tear down vs what Ellssi had been planning (my contract read arrive at 12 am for tear down but they then tried to go back and say they would come at 11 pm). My coordinator Amanda picked up on this discrepancy and took care of it the week before the wedding by contacting them. Prior to my coordinator stepping in, I also noticed very slow replies and had to follow up on some messages a couple times. However, at that point they did book a zoom meeting with me which smoothed things out. But it was all very minor. They have lots of amazing pieces for rent and had the best price out there for draping the famous Swaneset windows and did an amazing job working with the florist to execute my vision of vines climbing up the white draping. And overall did an excellent job!
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Anonymous
June 28, 2023 at 5:56 pmI docked .5 points just because there was a minor issue with my contract’s time of tear down vs what Ellssi had been planning (my contract read arrive at 12 am for tear down but they then tried to go back and say they would come at 11 pm). My coordinator Amanda picked up on this discrepancy and took care of it the week before the wedding by contacting them. Prior to my coordinator stepping in, I also noticed very slow replies and had to follow up on some messages a couple times. However, at that point they did book a zoom meeting with me which smoothed things out. But it was all very minor. They have lots of amazing pieces for rent and had the best price out there for draping the famous Swaneset windows and did an amazing job working with the florist to execute my vision of vines climbing up the white draping. And overall did an excellent job!