my husband and I got my engagement and our wedding band from Diamond Deals and Sandy and Natalie are the people you would want to see! Their both very help and are honest about what you will purchase and focus more on making sure their client is happy and not just giving the money! Thank you Sandy and Natalie for your expectations look service throughout the transactions!
I’m writing in regards to Diamond Deals in Surrey. Horrible service, they don’t respond to emails properly, wanted to get my partners ring made and we went in 3 or 4 times to discuss a custom ring, they told us it can be done but they never did anything to make it happen and months had passed, there was no urgency in my order and simply made me feel as if my business was disregarded to them. I had already gave a deposit too. Gratefully I got my money back. The owner also has an ego and is annoying. Please spread the word. If anyone has suggestions of a good ring place please let me know.
They sold my husband an EGL diamond priced over 15k and tried to tell him the EGL was of a great quality. He took it home and put it in the bank (he proposed 8 months later).
As it sat in the bank, he kept having a feeling that something was wrong. So he asked them for a GIA appraisal and they couldn’t provide a creditable one. He took what he was given and went to 2 different jewellers who both told him that it was not a GIA diamond. After a few weeks of arguments with them. They said they would not return the money so he was able to find a diamond elsewhere and then give them the certification number and details and asked them to purchase that exact diamond.
It was truly a terrible experience for him. He only bought the diamond from them (valued more than what he was originally spending) and got the diamond set and placed elsewhere.
We would not recommend them to anyone.
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12565 88 Avenue, Surrey, BC, Canada
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