Suit came in a week before our reception despite it being ordered months in advance. It was made so small he couldn’t even try it on. However, we received a full refund within a couple of days which didn’t help with the stress of finding a new outfit within 6 days.
My husband ordered it months before the wedding and it arrived about 3 weeks before the wedding and it was soo wrong! They ordered the pants in the wrong colour, his custom shirt was way too big and the jacket’s arms were too short. At the end he got his suit 1 day before the wedding week started!
my husband didnt get his suit till 2 weeks after our wedding! At first we were told we would get 50% off the suit because of the whole mess up but I wasn’t happy with that. They finally agreed to give us a full refund and gave us the suit. Thank got my husband had and extra suit to wear. Such a piss off …. never making that mistake. oh yeah and we ordered our suit 16 weeks before the wedding!
I had the exact same experience with them, to the point where the suit was given to us a day before the event (even though we ordered months in advance) and the measurements were completely off, I am currently still dealing with an ongoing issue since July, but of course management is not returning our texts or calls at all. It was the worst experience I have ever had in my life with a vendor. I was so disappointed and upset with the quality of service and care we got, I have been to Moores and spent half the amount on a suit but had amazing services. And I have heard from a few other people they have had these kinds of similar experiences. Management blaming sales associates, not responding to their clients, not taking ownership.
The worst part is R.P actually had the audacity to tell me that his excuse for not responding to my texts or calls is “I am a manager and I don’t deal with customers, thats what our associates are for.”
That was the point I knew that it was just the sale this company cared about and not actually their customer’s experience.
my name is Aman and my husband Rav Ravi Reehal and I had a terrible experience as well. I see your comments about providing your email address and to contact you directly, however, I feel it is necessary and fair to provide my experience to you under this post – to help other prospective customers make an informed decision. Rav chose to purchase both his engagement and reception suit/tuxedo from you. The initial fitting was very discouraging as the outfits were so loose and it did not seem like they would fit as promised. The reception tuxedo did not have the customizations as your team promised us – the wedding date was not stitched in the back collar of the tuxedo – this May seem like a small detail to some, however, this was one of the main reasons we chose Baynes And Baker . The engagement shirt was missing and your team had to put in a “rush” order. After multiple fittings with your outsourced tailor, Pat, Rav was happy with his suits. Now, fast forward to our engagement night (a week after the tailoring), Ravs pants ripped in the crotch area from the stitching. This happened before I had even made my entrance into our venue, before we could even have our ring ceremony, and before any dancing even started. This was absolutely humiliating for Rav. He not only felt embarrassed during the event, he could not even go down on his knee like he wanted to. If he did that, he would have exposed himself to all of our guests. Now, please tell me how this is okay? Since you just got married, imagine having your outfit rip (which you paid good money for) before your event even starts. Ravs outfit was maroon. So as you can imagine, it would have been extremely difficult for him to find a matching pair of pants that someone could lend to him. I did reach out to Jena from your team and after multiple follow ups we were able to secure a meeting date with you. We were told that the outfit can be fixed. I had to cancel this meeting due to personal reasons. I’m hoping now you’ll be able to help me rectify this situation. I do not think it’s fair to offer your customers a “fix” after the event has happened. Our event has happened and there is no reason for Rav to wear this outfit again. I hope we can come to some sort of solution. I’m going to post a picture of the pants here to show that his pants were held up only by his belt. As soon as the belt was removed the pants fell to the floor. I look forward to hearing from you.
I wish I had found this site before we ordered our suit. Similar to others, we had a terrible experience with the people at Baynes and Baker. The suit came in so small that he couldn’t even sit down without blowing out the thighs. Multiple attempts to get the problem rectified were met with excuses and denials. When we finally went in for the appointment, it was like being sold a used car – lots of offers to throw in another suit, a new jacket. Super slimy dealings. To date, the suit remains unwearable at a cost of over $1000 with no ability to reach anyone from the company to get the money refunded. R.P hides behind his receptionist and does not take responsibility for his business actions.
I came to Baynes and Baker after hearing about other people’s good experiences with the company. Unfortunately, I can’t say the same. The initial experience was great, I had met them three times before placing my order in August. Everything seemed smooth and they promised me that my suit will be delivered in October for my event in December. I followed up and was told my suit is on the way, however they don’t have a tracking number for me. I followed up every week and I was given the same excuse that my suits on the way or managements tracking it and not to worry. When December came, I was very frustrated and stressed and wanted a refund immediately because my suit still wasn’t here and my event was just 12 days away. I was lucky enough to receive a refund which was fair. I wish they had told me my suit wasn’t going to be here in time, even though it was placed months in advance. I thought this was a very professional company from our initial meets, but won’t be coming here again after my stressful experience.
Terrible customer service. I ordered a shirt for my wedding with plenty of lead up time. Was promised there would be no issue in having it ready on time. The shirt was not ready and they could not give me an explanation why. They also did not offer me any compensation to make up for it until I asked. Every time they promised to call me the day after, I waited days without receiving a call and had to call in myself to inquire. Extremely unprofessional service for a place that charges a lot. If I could give 0 stars I would.
After learning about my complaint, the owner, Ravi has been in contact with me and has made amends for the error to my satisfaction. Also to be fair to them I want to clarify that I received 2 out of 3 items on time, a suit and a shirt, it was only the additional shirt that I ordered that arrived late.
I initially wasn’t going to share my review as the manager had agreed to refund the full amount for my husbands suit, which I appreciated but it was my experience in getting the refund back and the extreme unprofessionalism from management, which triggered me to write a review.
My husband and I got married this past April. We initially met with a lady at the downtown location, M.R, who was very kind, she took all of the measurements and ensured us they would have the suit in by a particular date for my husbands first fitting. Unfortunately it wasn’t in on time. My husband lives in the States and the next time he was going to come down was a week before our wedding week. We were ensured the tailor will do it for us asap after the first fitting so that we had it by latest Friday before our wedding day. (Our Reception was one week later.) When my husband went in for the first fitting, the suit jacket, vest, pants and shirt were HUGE, and the shirt wasn’t even fixable. The neck size was made a size 20 and my husbands neck size is 16. M.R told me she spoke to management and that they can order us a new custom dress shirt in a week but they will ship it to us in the States. The suit fit okay, but the pants were tightened sooo much that he couldn’t even walk in them. As for the shirt, we got the exact same size 20 shirt sent to us with pins in it… no alterations were made, we didn’t get another shirt sent to us and no one communicated that with us. Not ONE time did anyone from management call me at this point even though I was told management will be in contact with me 2-3 times. I wish they told me as soon as they knew they couldn’t make another custom shirt, so that we could’ve started looking earlier that week. I was able to get a hold of one of the managers- R.P, a day before my reception. The first and only time in the 8 months, I was able to speak to a manager. I expressed to him how upset I was about my experience with them and that we are having to run around a day before our reception buying new black dress pants, getting them fitted and trying to find a white shirt with black buttons on it which is soo hard to find in stores!! He offered to refund money for the pants and the shirt but I didn’t think that was fair enough and felt I should get all my money back at that point for all the inconvenience they caused us and the suit jacket and vests fitting wasn’t that great either. I shared with him how I had only heard/read good reviews about them on this page but four of my friends/family members and I were all having a horrible experience with them and I told him that I would never recommend them to any of my clients either… he said sorry and blamed it on M.R. Said everything went down hill for them once she started working for them and that she no longer worked for them now. He told me that it’s fine, he will refund me the money for the whole suit once I email him pictures of the pants and shirt.
I didn’t have an opportunity to email them until July. I shared the pictures and shared how we were even more upset/ disappointed on the night of our wedding reception for not receiving the right shirt from them because the one tuxedo dress shirt we had to settle with had 3 black buttons at the top, and 2 of the 3 buttons popped off within the first hour of our reception. 10 days went by, no response to my email, so I resent the email and followed up. Again no response for a couple days so I texted this number I had and a new employee, J.M said she would remind R.P to be in contact but he never contacted me and never replied to my email. She said management asked if I could bring the suit in person but I couldn’t as I was in the States and I had already emailed them pictures. Few days later she got approval from management and told me the money will be on my card in 5-10 business days. I waited about 12 business days and there wasn’t any money refunded. I followed up again several times and apparently the system or company that processes the refunds was down… over a month later on August 30th I was texted that the money would be on my card in 3-5 business days, but there wasn’t. I had to follow up again and on September 11th, she said she was still waiting to hear back and hopefully have some answers today. I got no message back, no follow up. I messaged again September 19, asked if I could just get a cheque as one of my friends got a cheque from them for her refund. Again she needed approval from management, and she didn’t get an approval until September 24th and said she finally got approval to give me the cheque for the 26th and asked if that works to pick it up then, I replied right away and told her that works! I got no response after that, on Thursday the 26th/ Friday I tried calling/texting several times to ask when I could pick it up, no one answered the phone, no responses to my texts. I found out after that they were closed Thursday onwards. On Monday, I finally got a response from J.M, apologizing that she was off and asked if I got a hold of anyone. I hadn’t but I told her I will come today and pick up the cheque. Then she said she doesn’t have a cheque for me as they lost/misplaced the cheque that was apparently ready to pick up just 5 days ago… she said she’s waiting to hear back from management as she needed management to approve the cheque date and needed them to sign it . At this point I was so irritated and just shocked at how UNPROFESSIONAL all of this was. I felt like I was being lied to over and over again and there was a new excuse every time. She told me she’s trying to get a hold of another manager R.B, and I told her to either give me his phone number directly and I would contact him because I really just wanted to get my money back and be done with this. She replied after a bit and said R.B would e-transfer me and he actually did right away- so thank you R.B for making it a bit easier by transferring the money, rather then picking up the cheque from downtown.
During this whole process, every single time I called and asked to speak to R.P he was ALWAYS in a meeting… I tried calling him many many times. I explained to J.M how unprofessional and upset I was several times with this process and I had really wanted to speak to R.P or any manager but management never ever called me. I even scheduled a phone call meeting with R.P. I got an email confirming our phone call meeting which was scheduled for the next day at 11 am but I did not get any call. I feel like the management doesn’t care about their clients AT ALL. I thought they were a professional company but we received terrible terrible customer service. I personally know of 5 others who also had a horrible experience with them and we would never ever ever recommend them to anyone.
Your email address will not be published. Required fields are marked *
Vancouver, BC, Canada
© All rights reserved