Ash Couture is an Indian bridal boutique located in Payal Business Centre in Surrey, B.C.
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GP
August 13, 2023 at 12:06 pm
Hello everyone just want to share my experience with Ash Couture in surrey.Best costumer service,best advise we got from Ash Couture. prab helped to choose my husband’s suits.i want to share one thing want to share with everyone,my husband ordered two pairs of punjabi jutti one fits perfectly and other one little tight,which is may be different design or material but before us said something, they give him other jutti from their sherwani sets, which is 100% expensive from my husband’s jutti,without any question or without any extra charge he gave. Thats called best costumer service and we are all happy.best price best advise,most important best service and we definitely highly recommended Ash Couture.once again thank you so much parab bhaji and simran 🙏
I want to share the horrible experience my family had shopping at Ash Couture, located in Payal Business Centre, for my sister’s wedding.
Prab, the owner of the shop, didn’t deliver at all on 2 of the outfits we ordered (my moms ladies sangeet outfit and my reception outfit). We only found out these outfits weren’t arriving the week of the wedding, leaving us almost no time to find alternative solutions. Instead of enjoying the wedding week we were scrambling to find new outfits.
Plus my sister’s MIL ordered a chunni from him that didn’t arrive either.
My dad ordered a suit from Prab for the wedding day, which arrived about a week before the wedding in the wrong colour (came in black, we ordered it in a light tan colour) and it was at least 3 sizes too small. Instead of admitting he made a mistake when ordering the suit Prab tried to blame the suit not fitting on my dad, asking “did you gain weight since I took your measurements?”, which was ridiculous considering even the arm length of the suit was short, how does ones arm length grow in size?
The worst part of our experience with him was that he didn’t deliver my sisters wedding lehenga until the day before the wedding. He kept telling us lies saying the lehenga had been mailed and was on the way. When we pressed for a tracking number he couldn’t provide it. When he finally confessed and said the lehenga wasn’t made yet, he said he lied becuase he didn’t want to stress us out. When the wedding day lehenga finally did arrive, (ONE DAY before the wedding!), a major part of the lehenga was missing, a large veil my sister had ordered with the lehenga. Again instead of admitting it was his mistake in not ordering it, he said to my sister “are you sure you placed an order for this” to which my sister replied “yes you charged me extra to take measurements for the veil”. My sister had no time to do any alterations to the lehenga. Prab never once apologized for the additional stress that he caused my family, or the lies he told. My sister had to spend the week of her wedding looking for a different wedding lehenga that she could wear and quickly get altered in case the one she ordered from Prab didn’t arrive. She ordered this lehenga months in advance and Prab had stated it would arrive well over a month before the wedding.
Prab repeatedly presented himself as the victim throughout all of this saying he was overworked and had other clients to deal with. He wouldn’t pick up phone calls or respond to text messages. We had to go into his shop to talk to him every time we wanted updates on our orders. Prab grossly overpromises and under delivers, then blames it all on you when he can’t fulfill the orders.
This is a warning for anyone that puts in an order with Ash Couture. Give a date atleast a month before you actually need the outfits, be prepared for outfits to not be the right color/design/size, get a detailed order sheet and take pictures of all colors and designs that are chosen, and have another tailor ready to inevitably fix the outfits if you are able to use them for your event. It all began in April, where I made the mistake of telling Prabh my outfits were needed for the beginning of September. My next mistake was believing in Prabh’s sales tactics cause it really was too good to be true. Whatever money I saved I paid for with my sanity. I ordered 2 kurtas with vests for pre-wedding events, my wedding sherwani and a 3 piece reception tuxedo. Also ordered my dad’s, brother-in-laws wedding kurtas, 4 groomsmen wedding kurtas with vests. All outfits were ordered with matching shoes, and paags….again the sales pitch was fantastic…but execution was terrible. Original delivery date was end of June for all the items, which went by with an incomplete tux and one vest coming in. Giving them the benefit of the doubt as I had been emailing regularly, but receiving no response of significance back. I didn’t start putting pressure on till mid-July. At that point the excuses started. From DHL strike, to poor vendors in India, lost packages/containers, and the fact it was probably in a package just coming next week, and then the week after, and after that. Eventually in August after calling almost daily, going atleast twice a week and not being able to focus on any number of other things that needed to be done for a wedding, I received all the items with a week to go to the wedding and a few days out from pre-wedding events. 1. Wedding sherwani: showed up 3 weeks before wedding but was still missing different parts of the outfit like the paag, palla, shawl and shoes didnt fit. It ended up needing to be heavily altered. First time only one thing was fixed of the 6 or 7 things that needed to be done. A week after that maybe a few more thig were fixed but was still not tailored to fit at all. At that point with one week left I took it to my own tailor who saved it by taking it apart and really putting the work in that needed to be done. 2. Pre-wedding kurtas and vests: one kurta was huge and the wrong color and the other was so tight I couldn’t put it on. For one of the vests he tried to convince me that I had actually ordered a jacket, but he just gave me someone else’s order. Then miraculously in a week he got another kurta ordered in 3 different colors. Again a week out from the wedding I took all these to my own tailor to be fixed. 3. Dad and BIL wedding outfits: came two weeks out from wedding and were the wrong color. Again took them to our own tailor to be fixed properly. 4. Groomsmen outfits: were again the wrong color and not even close to what was selected. Only 1 fit, 2 were sent to tailor and nothing was done, had to be sent to my own tailor. Also there were marks all over and the outfits had to be dry cleaned before hand. 5. Reception Tuxedo: custom liner was not delivered, no communication on issues was given from Prabh until two weeks out. At that point, I just needed whatever was coming in. Cufflink shirt was not made for cufflinks. Then got a shirt that could take cufflinks but wouldn’t fit. Then a week later got a shirt that barely fit with cufflinks. The vest was tailored from too big to too small, and had to get it taken out by my tailor again, along with the tux jacket. 6. Shoes and paags: did not receive a majority until the end and Prabh really sacrificed by buying them locally, since they were not ordered.
With all the issues of the outfits and deliveries, not once was Prabh remorseful for the poor execution. There was an excuse for everything and like other reviews stated he made himself the victim. And just to show how little this really bothered him, after all that he said “it is not like its the day before the wedding”……we were week out from the wedding and I had to spend more money on tailoring to make the outfits somewhat useful. Every week leading up the the wedding was a nightmare because of Prabh and Ash Couture. Yes the price would have been good if there was any execution. Instead between all the mistakes in the outfits and all the problems to get us there, I would not wish it upon my worst enemy. During the wedding week whenever I was asked about the outfits it ruined the mood. Anytime I look at my pictures I am reminded of the ordeal it was to get there. It will forever be tainted, and I hope that this can save the next person from making the same mistake as me.
P.S. I know we weren’t the only ones who went through this as there were other families who were there when we went in to the shop and they were just as irrate and facing similar situations.
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GP
August 13, 2023 at 12:06 pmHello everyone just want to share my experience with Ash Couture in surrey.Best costumer service,best advise we got from Ash Couture. prab helped to choose my husband’s suits.i want to share one thing want to share with everyone,my husband ordered two pairs of punjabi jutti one fits perfectly and other one little tight,which is may be different design or material but before us said something, they give him other jutti from their sherwani sets, which is 100% expensive from my husband’s jutti,without any question or without any extra charge he gave. Thats called best costumer service and we are all happy.best price best advise,most important best service and we definitely highly recommended Ash Couture.once again thank you so much parab bhaji and simran 🙏
Sonia
October 29, 2023 at 12:41 pmI want to share the horrible experience my
family had shopping at Ash Couture, located in Payal Business Centre, for my sister’s wedding.
Prab, the owner of the shop, didn’t deliver at all on 2 of the outfits we ordered (my moms ladies sangeet outfit and my reception outfit). We only found out these outfits weren’t arriving the week of the wedding, leaving us almost no time to find alternative solutions. Instead of enjoying the wedding week we were scrambling to find new outfits.
Plus my sister’s MIL ordered a chunni from him that didn’t arrive either.
My dad ordered a suit from Prab for the wedding day, which arrived about a week before the wedding in the wrong colour (came in black, we
ordered it in a light tan colour) and it was at least 3 sizes too small. Instead of admitting he made a mistake when ordering the suit Prab tried to blame the suit not fitting on my dad, asking “did you gain weight since I took your measurements?”, which was ridiculous considering even the arm length of the suit was short, how does ones arm length grow in size?
The worst part of our experience with him was that he didn’t deliver my sisters wedding lehenga until the day before the wedding. He kept telling us lies saying the lehenga had been mailed and was on the way. When we pressed for a tracking number he couldn’t provide it. When he finally confessed and said the lehenga wasn’t made yet, he said he lied becuase he didn’t want to stress us out. When the wedding day lehenga finally did arrive, (ONE DAY before the wedding!), a major part of the lehenga was missing, a large veil my sister had ordered with the lehenga. Again instead of admitting it was his mistake in not ordering it, he said to my sister “are you sure you placed an order for this” to which my sister replied “yes you charged me extra to take measurements for the veil”. My sister had no time to do any alterations to the lehenga. Prab never once apologized for the additional stress that he caused my family, or the lies he told. My sister had to spend the week of her wedding looking for a different wedding lehenga that she could wear and quickly get altered in case the one she ordered from Prab didn’t arrive. She ordered this lehenga months in advance and Prab had stated it would
arrive well over a month before the wedding.
Prab repeatedly presented himself as the victim throughout all of this saying he was overworked and had other clients to deal with. He wouldn’t pick up phone calls or respond to text messages. We had to go into his shop to talk to him every time we wanted updates on our orders. Prab grossly overpromises and under delivers, then blames it all on you when he can’t fulfill the orders.
Gurdas panesar
September 27, 2025 at 2:52 amThis is a warning for anyone that puts in an order with Ash Couture.
Give a date atleast a month before you actually need the outfits, be prepared for outfits to not be the right color/design/size, get a detailed order sheet and take pictures of all colors and designs that are chosen, and have another tailor ready to inevitably fix the outfits if you are able to use them for your event.
It all began in April, where I made the mistake of telling Prabh my outfits were needed for the beginning of September. My next mistake was believing in Prabh’s sales tactics cause it really was too good to be true. Whatever money I saved I paid for with my sanity.
I ordered 2 kurtas with vests for pre-wedding events, my wedding sherwani and a 3 piece reception tuxedo. Also ordered my dad’s, brother-in-laws wedding kurtas, 4 groomsmen wedding kurtas with vests. All outfits were ordered with matching shoes, and paags….again the sales pitch was fantastic…but execution was terrible.
Original delivery date was end of June for all the items, which went by with an incomplete tux and one vest coming in. Giving them the benefit of the doubt as I had been emailing regularly, but receiving no response of significance back. I didn’t start putting pressure on till mid-July. At that point the excuses started. From DHL strike, to poor vendors in India, lost packages/containers, and the fact it was probably in a package just coming next week, and then the week after, and after that.
Eventually in August after calling almost daily, going atleast twice a week and not being able to focus on any number of other things that needed to be done for a wedding, I received all the items with a week to go to the wedding and a few days out from pre-wedding events.
1. Wedding sherwani: showed up 3 weeks before wedding but was still missing different parts of the outfit like the paag, palla, shawl and shoes didnt fit. It ended up needing to be heavily altered. First time only one thing was fixed of the 6 or 7 things that needed to be done. A week after that maybe a few more thig were fixed but was still not tailored to fit at all. At that point with one week left I took it to my own tailor who saved it by taking it apart and really putting the work in that needed to be done.
2. Pre-wedding kurtas and vests: one kurta was huge and the wrong color and the other was so tight I couldn’t put it on. For one of the vests he tried to convince me that I had actually ordered a jacket, but he just gave me someone else’s order. Then miraculously in a week he got another kurta ordered in 3 different colors. Again a week out from the wedding I took all these to my own tailor to be fixed.
3. Dad and BIL wedding outfits: came two weeks out from wedding and were the wrong color. Again took them to our own tailor to be fixed properly.
4. Groomsmen outfits: were again the wrong color and not even close to what was selected. Only 1 fit, 2 were sent to tailor and nothing was done, had to be sent to my own tailor. Also there were marks all over and the outfits had to be dry cleaned before hand.
5. Reception Tuxedo: custom liner was not delivered, no communication on issues was given from Prabh until two weeks out. At that point, I just needed whatever was coming in. Cufflink shirt was not made for cufflinks. Then got a shirt that could take cufflinks but wouldn’t fit. Then a week later got a shirt that barely fit with cufflinks. The vest was tailored from too big to too small, and had to get it taken out by my tailor again, along with the tux jacket.
6. Shoes and paags: did not receive a majority until the end and Prabh really sacrificed by buying them locally, since they were not ordered.
With all the issues of the outfits and deliveries, not once was Prabh remorseful for the poor execution. There was an excuse for everything and like other reviews stated he made himself the victim. And just to show how little this really bothered him, after all that he said “it is not like its the day before the wedding”……we were week out from the wedding and I had to spend more money on tailoring to make the outfits somewhat useful.
Every week leading up the the wedding was a nightmare because of Prabh and Ash Couture. Yes the price would have been good if there was any execution. Instead between all the mistakes in the outfits and all the problems to get us there, I would not wish it upon my worst enemy. During the wedding week whenever I was asked about the outfits it ruined the mood. Anytime I look at my pictures I am reminded of the ordeal it was to get there. It will forever be tainted, and I hope that this can save the next person from making the same mistake as me.
P.S. I know we weren’t the only ones who went through this as there were other families who were there when we went in to the shop and they were just as irrate and facing similar situations.